GENERAL TERMS OF USE - "www.hotelforte.com"

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By the use of this site or by the downloading of any materials from this site, you agree to all the following terms. If you do not agree to any of these terms, do not use the site or download any materials from it.

Trademark

All marks, logos, icons, slogans, tradenames or tradedress (collectively “trademarks”) of Hotel Forte are registered and/or unregistered trademarks of Hotel Forte and/or of third parties. Hotel Forte’s trademarks may not be used in connection with any product or service that is not Hotel Forte’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Hotel Forte. All other trademarks not owned by Hotel Forte that appear on this site are the property of their respective owners.

All content included on this site, such as text, graphics, logos, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Hotel Forte and/or of third parties and protected by italian and international copyright laws. The compilation of all content on this site is the exclusive property of Hotel Forte and/or of third parties and protected by italian and international copyright laws. All software used on this site is the property of Hotel Forte and/or of third parties and protected by italian and international copyright laws.

License and site access

Hotel Forte grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express prior written consent of Hotel Forte. This license does not include any resale or commercial use of this site or its contents; any collection and use of any descriptions or prices; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Hotel Forte. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Hotel Forte without express prior written consent. You may not use any meta tags or any other “hidden text” utilizing Hotel Forte’s name or trademarks without the express prior written consent of Hotel Forte. Any unauthorized use terminates the permission or license granted by Hotel Forte.

Links to third party sites

The www.hotelforte.com site may contain links to sites owned or operated by parties other than Hotel Forte. Such links are provided for your convenience only. Hotel Forte does not control, and is not responsible for, the content or privacy policies on, or the security of, such sites. Without limiting the foregoing, Hotel Forte specifically disclaims any responsibility if such sites: infringe any third party's intellectual property rights; are inaccurate, incomplete or misleading; are not merchantable or fit for a particular purpose; do not provide adequate security and privacy; contain viruses or other items of a destructive nature; or are libelous or defamatory.
Neither does Hotel Forte endorse the content, or any products or services available, on such sites. If you establish a link to such sites, you do so at your own risk and without the permission of Hotel Forte.

Booking conditions

In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Hotel Forte. “Suppliers” means any party providing transport, accommodation or other services.

1. Making your booking
By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. The party leader is responsible for making all payments due to us. Subject to availability, we will confirm your break by sending a confirmation invoice by e-mail or fax or post. Please check this invoice carefully. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment
In order to confirm your chosen break, full payment guarantee must be made with credit card at the time of booking. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.

3. Your contract
A binding contract between us comes into existence when we dispatch our confirmation invoice. This contract and all matters arising out of it are governed by Italian law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your break will be dealt with by the Courts of Italy only.

4. The cost of your break
We reserve the right to increase or decrease the prices of unsold breaks at any time. The price of your chosen break will be confirmed at the time of booking. Once the price of your chosen break has been confirmed at the time of booking, subject to the correction of errors, we will not increase its price. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen break at the time of booking.

5. Changes by you
Should you wish to make any changes to your confirmed break, you must notify us in writing immediately. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, the change will be treated as a cancellation by you and a re-booking and any consequential cancellation charges will be payable in accordance with clause 6 below.

6. Cancellation by you
Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise us. Your notice of cancellation will only be effective when it is received by e-mail or fax, at which time you will be given a cancellation number relating to the date and time of your call.
Should you or any member of your party need to cancel after the date and time indicated into the “cancellation without charge” terms on the booking notification, we will charge you a cancellation fee, the cost of the first night of your booked stay.
There are promotional rate plans with different cancellation policies, with cancellation fees up to 100% of the value of the stay. Cancellation policies will be always indicated on booking notification and on rate plan descriptive texts.

7. Changes and cancellation by us
We start planning the breaks we offer many months in advance. Occasionally, we have to make changes to and correct errors in website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor but occasionally, we have to make a “significant change”. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the start of your break, we will offer you the choice of the following options:
(a) (for significant changes) accepting the changed arrangements or
(b) an alternative break from us, of a similar or superior standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
Except where you have made a booking for accommodation only, where we make a significant change or cancel, we will pay you reasonable compensation subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where

(1)   we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or

(2)   we have to cancel because the minimum number of bookings necessary for us to operate your break has not been reached - in this case we will notify you not less than 7 (seven) days before the start of your break (minimum numbers are stated on our website)

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs, damages or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or for changes to or cancellations of bookings for accommodation only.

8. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. “Force majeure” means any event which we or the Supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. Our Liability to you
All parts of the break we have agreed to arrange, perform or provide as part of our contract with you are performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your break arrangements is caused by any failure by ourselves.

10. Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party.